Years of Experience
Entered Orbit 2002
Have you ever heard of a business born out of necessity? Launch IT Proactive Solutions was founded in 2002 by Ruben Moreno, who decided to take matters into his own hands after the Dot-com bubble burst and employment opportunities dwindled.
Drawing on his extensive knowledge of the IT industry, Ruben founded Launch IT Proactive Solutions and relied solely on word of mouth to grow the business. Through strong values and a solid work ethic, Launch IT Proactive Solutions became known for its ability to quickly solve IT problems and provide top-notch customer service.
In 2019, Kari Moreno, Ruben’s spouse, and co-founder, joined the team full-time to help with customer acquisition and relationships. With over a decade of experience managing the back-end operations, Kari is now taking on a bigger role in Marketing and Development. Launch IT Proactive Solutions is a business built on passion, commitment, and expertise. We’d love the opportunity to share those three building blocks with you.
Our Launch IT Crew
Our crew wants to be part of your team. The best way for us to be able to support your business is to become an integral part of it. Our goal is not to be an IT fire extinguisher for you; by taking the time to understand your business, we are best placed to provide efficient solutions for your business.
AKA: The Boss
“It is often the small steps, not the giant leaps, that bring about the most lasting change.” – Queen Elizabeth II
Things I Love
Paddleboarding, hiking, working out and my family
AKA: The REAL Boss
“All I want is what I have coming to me…all I want is my fair share.” – Sally Brown, Peanuts
Things I Love
Crochet, Color-by-Number (that’s actually a thing),
my family, and Jesus
Orbit Support Lead
AKA: SuperTech ™
“Before you marry a person, you should first make them use a computer with slow internet service to see who they really are.” – Will Ferrell
Things I Love
Riding my motorcycle, lifting weights, and making my customers happy
Orbit Tech Support
AKA: First line of Defense
“Have you tried turning it off and on again?” Roy, The IT Crowd
Things We Love
Data, Spreadsheets, and Wireless Mice
Why Partner with Launch IT?
Agility - We Respond with Stellar Speed
The average IT industry response time is 4-6 hours or longer. And if they do answer the phone, many have outsourced their help desk to another company, or even another country. With Launch IT Proactive Solutions, we are available immediately, and can provide a competent technician to work on our clients’ issues within 15 minutes or less.
Security - We Operate with Zero Trust
Cybersecurity is the “buzz” word of the day. Having worked with technology for over 20 years, we’ve seen the rise in cyberattacks, and the devastating effects of security breaches from hacked passwords and phishing/ransomware attacks. At Launch IT, we configure each client’s network using a “Zero Trust Philosophy”. By default, we trust No Person and No Device, and implement software processes to ensure that standard.
Flexibility - We Work with ALL Hardware
At Launch IT, we believe in max efficiency for ALL technology, even your older units. Other MSPs will push new or warrantied hardware every three years, simply to line their pockets with a new sale. The fact is that computer processors (brains) are good well beyond the industry standard of three years. Refurbished machines perform just as well, cost less, and diminish our disposal footprint.
A Few Words From People Who Trust Us
Timely! Took care of the problem within minutes – thanks Oliver!
Organized and Responsive! Launch IT is organized and very responsive to our needs. In the past, our IT firm did not respond in a timely manner, but Launch IT always responds quickly and efficiently. – Ruben and Kari are great to work with!!
Trustworthy! Great working with Ruben… biggest reason. I trust him. Thank You!